Shipping policy
Shipping is included on orders over $110!*
Ground Shipping is INCLUDED on orders totaling $110 or more. Free shipping is only offered to customers in the 48 contiguous United States. Please contact us for shipping rates and transit times for HI, AK, APO, FPO, PO Boxes, and International Customers. Call us: 603-934-9004 or email us: info@bigcatcoffees.com
We encourage our customers to order more product, less frequently, to reduce the amount of shipping required. We have some customers that often combine orders with friends and/or family to reach the minimum order threshold. Just a small part in reducing the carbon footprint.
*Based on total order value after any coupons or discounts are applied. Free shipping does not apply to some oversized items.
When will my order ship?
Orders placed before 2pm EST Monday through Friday will ship the SAME business day. Orders placed Saturday or Sunday will ship on the following Monday. This excludes major holidays observed by UPS .
Shipping Rates to Continental USA
| Service | Orders up to $109.99 | Orders more than $110.00 |
|---|---|---|
| UPS Ground (1-6 days) |
$16.95 | FREE* |
| UPS Three-Day Select, Second Day Air, and Next Day Air | Please check rates in your shopping cart.¹ | Please check rates in your shopping cart.¹ |
| Warehouse Pickup² | FREE | FREE |
* Shipping rates apply to the 48 contiguous United States only. Additional charges apply to HI and AK. Does not include the purchase of gift certificates.
¹ Big Cat Coffees reserves the right to require additional shipping in the case where the electronically generated estimate for UPS Three-Day Select, Second Day Air, and Next Day Air is exceedingly under actual shipping cost to the address provided.
² Warehouse Pickup: Your order will be ready for pick up within 15 minutes after you receive your order confirmation. Please remember our business hours are: Monday through Thursday: 8am - 5pm EST Friday 8am - 4pm EST. Our pick-up location is: 14 Lexington Drive, Suite #3 Laconia, NH 03246
Transit Times for UPS Ground
Transit times are not guaranteed. UPS does not transit on the weekends.
Package Delays, Damaged Products, or Errors
In the unfortunate event of a delayed package, damaged product, or fulfillment error, please call 603-934-9004 or email us info@bigcatcoffees.com immediately and we will be happy to help you! Please keep all original packaging and the packing slip handy to help us solve the problem.
Track Your Order
This shipment confirmation email will contain your tracking number. Simply click on the tracking number link within the email message to view your order status.
Post Office Boxes
We are now able to ship to P.O. boxes through the United States Postal Service. For rates please contact us .
UPS My Choice
To ensure that your delivery needs are being met at your convenience, we have partnered with UPS to offer UPS My ChoiceSM. This option gives you a level of flexibility with residential deliveries, provides alerts before the first attempt at delivery and offers the option to redirect or reschedule the delivery based on your needs. Please visit www.ups.com/mychoice for more details.
Warehouse Pickup * NEW LOCATION! *
As of Friday July 12th, 2024, our new den is located at:
545 Pleasant Street
Bristol, NH 03222
For warehouse pickup, orders will be available 10-15 minutes after you place an order:
Mon-Tue: 8am - 5pm EST
Wed-Fri: 8am - 4pm EST
